New China Pacific

I like the food. Is always fresh and hot. Second time I ordered a to go. Idk about the atmosphere and service but looks like ok. For me the food taste great as some Chinese restaurants in downtown Boston.

The food was great, probably one of the better Chinese restaurants. Everything tasted fresh and was well-prepared. I loved the egg rolls and pork fried rice. The vegetarian dishes were also properly vegetarian and did not taste of meat or oyster sauce. The tofu tasted fresh like it was fried in-house. However, here is our New Years experience: My family placed two scheduled online orders for New Years Eve. The kitchen was swamped, and orders were not prepared in the order of pickup time (for example, people who ordered later sometimes got their food before people who ordered earlier). Our order was placed around 2 PM and scheduled for 6 PM, but it took until 7:44 PM to get all of our food. I was not able to obtain an estimated wait time and there is no system to notify when an order is ready, so I waited in the restaurant along with 6-10 or so other people at any one time. The staff clearly felt bad and the situation seemed helpless. I was glad to eventually get our food after the manager came out to expedite our orders. I don't blame the kitchen entirely. I think the issue is at a technology/managerial level. The computer system took way more orders than the kitchen had capacity for. If there is not capacity to make food by a scheduled time, the time should not be selectable by the customer. There was no system to provide appropriate estimates to customers, so people did not know how long to wait. Additionally, the kitchen was not receiving or processing orders in order of scheduled time. People who call in or walk in should not get their orders before people who scheduled orders that were overdue. I would describe the system as disorganized, and I think it needs improvement. For example, you could measure the throughput of the kitchen to compute accurate order estimates. If the kitchen can produce X orders per hour, it would probably be a good idea to schedule X or fewer orders per hour. Phone and walk-in orders should also be scheduled in the same system as the online orders out of fairness to customers. Then, you'd somehow want to integrate that with the Door Dash orders too. This way you don't have more orders in the system than the kitchen has capacity for, and people are given reasonable estimates. I'm giving 4 stars because I think the food was good and tasted fresh, and out of consideration that New Years is likely their busiest day of the year. Still, if the system would be improved, it would be less stress on the customers and employees.

I had seen some less than stellar reviews, but they were all a few years old. I just moved back to the area after being gone more than a decade and I was pleasantly surprised how much it reminded me of when I used to dine here in the past. The food was good, well cooked, and I will be going back. If you are looking for local American Chinese the new China Pacific will hit the spot.